About Us
Providing tailored, individualised support, delivered by an experienced team with a passion for doing things differently in a way that suits you.
Our story
At Venelle we recognised a simple, yet fundamental fact.
People want to continue living in the comfort of their own home for as long as it’s feasible and safe to do so.
So, we asked ourselves, what can we do to help people continue to live the life they want to live for as long as possible?
And this is how Venelle was formed. We’re founded on the principle of making that happen, and our services have been moulded accordingly.
With a team built on decades of care experience, married with an understanding and appreciation of individual lifestyles, we celebrate people’s differences.
We don’t subscribe to the conveyor belt method of care. Our approach is all about the individual and their individual needs, preferences and choices.
Focused entirely on you, we support you in continuing to live your life the way you want to live it.
Providing meaningful care
At Venelle, our emphasis is on your lifestyle and a complementary and discrete approach that doesn’t compromise the way you want to live. We build our support around you and the things you want to do, empowering you with choice at all times.
Louise Blezzard – Founder & CEO
Our founder, Louise, is recognised as a transformational change leader with more than a decade’s experience of working in the health and social care sector.
With a long-standing passion for delivering exceptional care, Louise benefits from a unique clinical, compliance and commercial background.
Her extensive experience encompasses time as a CQC inspector as well as being Group Director of Wellbeing & Membership at Loveday, meaning she has in-depth experience of managing the application of high-quality care.
A natural people person with strong interpersonal skills, Louise’s empathetic nature has helped shape Venelle’s core person-centric values.
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Louise’s capabilities centre on business process improvement, change management, good clinical practice (GCP), regulatory compliance, and operational delivery.
Her career in the healthcare sector began with a nursing degree, which saw her work as a nurse and ward sister in the NHS before Louise seized the opportunity to transition into a care management role. Operating as a registered manager and an operational manager, Louise then moved on to work directly for the CQC as an inspector, something that gave her a unique and wide-ranging insight into the workings of well-run homes.
Wanting to get back into a care management role full time, Louise joined leading luxury care group Loveday as a general manager before stepping up to the senior leadership team as Group Director of Wellbeing and Membership.
Her extensive practical experience has been supplemented by additional academic rigour in the form of a Master's degree in Healthcare Management from the University of Surrey – with Louise applying high level theory to her day-to-day, something that’s helped her achieve ratings of Outstanding across four of her last five CQC assessments.
Kelly Morris – Director of Care Operations and Registered Manager
With more than 20 years’ experience in care, including eighteen spent leading home care services, Kelly has a wealth of expertise in delivering outstanding, compassionate, person-centred care.
Her experience incorporates older care and dementia care, as well as care and support around long-term conditions, physical disabilities, learning disabilities, spinal injuries, end of life care and more – meaning she’s able to support people with a broad range of needs.
A resident of South West London, Kelly has experience of delivering exceptional care throughout the capital.
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A registered manager and nominated individual with the CQC, Kelly is fully qualified in Leadership and Management in Health and Social Care and is a specialist trainer when it comes to End of Life Care (Gold Standard Framework), Safeguarding and Medication.
Previous roles have seen her jointly chair monthly safeguarding panels with local authority Safeguarding Leads, while’s she’s also spent time coordinating nursing recruitment for a 35 strong group of care homes, nationwide.
In addition, Kelly has worked as the area manager for homecare branches spanning several London boroughs, which included the establishment, CQC registration and development of new branches.
From here, Kelly Progressed to Homecare Operations Director, with full responsibility for services supporting 230 adults, delivering 6,500 hours of care each week – leading a team of 270 carers, and 12 Operational staff.
Consistent CQC ratings have been her career hallmark, with her care provision rated as outstanding when it comes to being assessed under well-led.
Here at Venelle, Kelly is putting this extensive experience in practice as we grow and enhance our offering.
Angela Stewart – Client Experience Manager
Angela is our Client Experience Manager, deputising for our Director of Care Operations, Kelly. Her role sees her support our clients and our team in ensuring everyone is having an exceptional experience. Angela also leads on our lifestyle programme, working with the team to create extraordinary experiences for our clients.
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Angela ensures that every client at Venelle enjoys an extraordinary experience. Working closely with Kelly, our Director of Care Operations, Angela's role as Client Experience Manager is pivotal to our mission of delivering exceptional care that seamlessly integrates into our clients' lifestyles. With a focus on our unique lifestyle programme, Angela leads the creation and orchestration of remarkable experiences that truly enhance the lives of those we care for.
Angela’s journey into the care industry began during the pandemic when she decided to pursue a career that aligned with her passion for helping others. Starting as a community caregiver, she quickly gained hands-on experience, supporting clients with diverse care needs in all aspects of their lives. Her dedication and natural affinity for enriching others' lives led her to the role of Life Enrichment and Well-being Coordinator in a luxury care home, where she excelled in creating engaging, personalised activities for clients, including those living with dementia.
A key advocate of using creative arts in care, Angela completed a residency course in music therapy, looking to harness the power of music to help clients express their emotions and connect with their inner selves. Her love for art, gardening, and music reflects in her work, where she continually seeks innovative ways to enrich the lives of our clients.
Angela's approach is deeply personal and empathetic. She delights in hearing the life stories of those she cares for and uses this insight to tailor activities that resonate on a personal level. Whether she's helping clients plan a garden party, arranging a musical event, or simply spending time chatting over a cup of tea, Angela’s commitment to making each day special is evident in everything she does.
With Angela overseeing our Client Experience programme, Venelle's clients can be assured of a care experience that is not only supportive but also deeply enriching and full of joy.
